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 Baby Memory Frames
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What makes us happiest at Baby Memory Frame is making a top quality product in the style you like! We love to hear your suggestions and comments. Feel free to email us at support@babymemoryframe.com.

Web Order From Our Shopping Cart
If you are concerned about placing a credit card order on the www, don't be. Your valuable credit information is totally secure. We use state-of-art encryption technology that makes it impossible for unauthorized persons to intercept sensitive information. When you check out of our web store, just simply click on "Secure Check-out" and your transaction is totally secure. After placing your order, you will be e-mailed a confirmation message with invoice receipt.

babymemoryframe.com is owned by Online Image, a web development firm based in San Jose, California. You will be charged by Online Image on your credit card statement.

Payment Methods
We accept major credit cards including: Visa, Master Card, and American Express. We need the name on the credit card, billing address, credit card number, expiration date, and security card number to process the credit card payment. The security number is on the back of your Visa or Master card or the four digits above your account number on your American Express Card.

Order Processing
Because almost all of our products are personalized, please allow at least 10 business days before your order is shipped. If you need an item yesterday, please email us at order@babymemoryframe.com before you place the order and we will try our best to make it happen for you. Transportation time depends on the shipping method you select. A Rush service fee may apply if you need your frame delivered to you in less than our standard lead time.

Orders are shipped from Sunnyvale, California. We have both UPS Ground and UPS Overnight service available. Our website connects directly with UPS website to provide you real time shipping cost.

Sales Tax
babymemoryframe.com is owned by Online Image who registered as doing business in the State of California. Orders shipped within the state of California are subject to a sales tax amount. The tax rate is calculated based on the city for the "Ship to" address.

There is no sales tax for all orders shipped outside of the State of California. If you think you should not pay for Sales Tax or should be charged at a different sales tax rate, please feel free to reach us by email at: support@babymemoryframe.com.

Return Policy
We stand behind our products! We will gladly grant a refund, repair or replacement if a product is incorrect because of our error. However since almost all the frames are personalized items, items that have errors due to a mistake in ordering will not be accepted for a refund or exchange. Please be sure of spelling, colors, etc before finalizing your order.

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